store policiespolicies

Effective Date: 06/01/2025
Last Updated: 06/13/2025

 

Welcome to the threadbare-but-legally-required section where we spell out how we do business so everyone stays informed, unconfused, and un-scammed. Below you’ll find our stance on shipping, returns, promos, international sales, and the delicate topic of payment security.

 

🧵  Who we are

Public Domane, LLC abn Public Domane / Publ!c Domane / P.D. Tufts / PD! / Domane Studio is an independent studio offering handmade rugs, textile art, and good design with good intentions. Our website is for showcasing and selling this work and the address is: https://publicdomane.com.

 

💸  RefundS & ReturnS

Handmade means unique. Unique means final sale (usually).

 

We don’t accept returns or exchanges unless the item arrived damaged, defective, or wildly different from what you ordered (like you asked for a rug and got a ferret—unlikely, but hey). If something arrives in rough shape, email us with photos and your order info. We’ll make it right if it’s on us.

 

Custom orders? Once we start tufting, you’re committed. That rug is getting made for you, and we don’t keep extras lying around.

 

Damaged or incorrect orders? Send us photos within 48 hours of delivery and email us at [email protected], we’ll make it right.

 

📦  Deliveries & Fulfillment

Every piece is made or packed with care, not thrown in a box by a robot. Please allow us a few days to prepare and ship your order. We’ll email you tracking info as soon as it hits the mailstream.

 

Shipping is available across the U.S. and internationally—unless you’re in a restricted region (sorry, federal law beats artistic expression in this case).

 

Delivery timelines depend on what you ordered, where you live, and how moody your postal carrier is.

 

⏳  Cancellations

You can cancel an order before we begin working on it (up to 24 hours after the date and time of initial purchase). Once we’re in production, it’s yours. No “oops” after the scissors are out.

 

If you ghost after submitting a custom project brief, we reserve the right to move on and reassign the slot. Time is art, after all.

 

🧶  Custom Quote & Design Deposits

We’re flattered you want something custom, but before you slide in with “how much for a rug?”, here’s the stitch:

 

    • Quote Fee: We charge a small design consultation fee of $20 for detailed custom quotes. Think of it as coffee money for our brain and sketching time.
    • Design Deposits: All custom orders require a non-refundable deposit of 40% to 50% of the total price, depending on the project. This locks in your spot, covers design prep, and buys us yarn (literally). Custom means we’re making magic just for you, so once we start, there’s no turning back. Cancel halfway through? You’ll still owe us for the part we did.
  •  
    • Small Project Minimum: Even for tiny rugs, the minimum deposit is $50. Because even your little idea needs a lot of thread.
  •  
    • 💡 Bonus: If you place an order, we’ll deduct it from your final invoice. No hard feelings if you ghost us though — just no refunds either.

We respect your time and creativity, and ask the same in return. Let’s make something dope, responsibly.

 

🎉  Promotions & Discount Terms

Occasionally, we like to surprise people with a little markdown, giveaway, or special code. If we’re running a promo, the terms will be clearly posted—either on the page, in your inbox, or shouted from a metaphoric mountaintop.

 

No combining multiple offers unless we explicitly say so. No applying expired codes. And definitely no “my friend got a discount so I should too” logic.

 

Giveaways have their own rules. If you’re the lucky winner, we’ll contact you. If not, don’t DM us with conspiracy theories.

 

🌍  Legal / Export Restrictions

We ship nationally and internationally except to countries restricted by U.S. export regulations. If you live in a region the U.S. legally prohibits us from selling to, we can’t process your order—even if your vibe is perfect. We don’t like blocking anyone, but we also like obeying the law.

🚫  Restricted Regions

Due to U.S. trade laws, as of now, we do NOT offer sales, shipments, or services to:

 

    • Cuba
    • Iran
    • North Korea
    • Syria
    • Russia
    • Belarus
    • Crimea region of Ukraine
    • Donetsk and Luhansk People’s Republics (DNR & LNR)

If you place an order from one of these regions, it will be cancelled and refunded. We’ll still admire your taste—from afar.

 

🔐  PCI & Payment Security Statement

We use Stripe via WooPayments to process payments. Your info is encrypted, tokenized, and handled like digital royalty. We don’t store your full card info, ever.

 

Our site is secured with HTTPS. You’ll see that little padlock in your browser and can rest easy knowing your data is guarded like grandma’s peach cobbler recipe.

 

💳  Accepted Payment Methods

We accept a variety of payment methods to make your shopping experience as seamless as possible. Here’s how you can pay for your unique, handcrafted pieces:

Credit & Debit Cards
    • Visa
    • Mastercard
    • American Express
    • Discover
    • Diners Club
    • JCB
    • China UnionPay (CUP)
    • Cartes Bancaires
Express Checkout Options
    • Apple Pay
    • Google Pay
    • WooPay

Express checkout options are available on compatible devices and browsers.

Buy Now, Pay Later (BNPL) Services
    • Affirm
    • Afterpay / Clearpay
    • Klarna

BNPL availability may vary based on your location and eligibility.

Local Payment Methods
    • Bancontact
    • iDEAL
    • EPS
    • Multibanco

Local payment methods are displayed to customers in eligible regions or countries.

 

✂️  TL;DR 

We ship art, not drama. Buy what you love, pay securely, and know that most things are final sale—especially if we made it just for you. We’ll send tracking, protect your info, and play by the rules (even the international ones). Occasionally we do discounts or giveaways, but they’re not loopholes. If you’re confused, email us. If you’re in a restricted country, don’t try to finesse it. And no, Venmoing us later is not an option.

 

🔁  Policy Changes (It Happens)

We update this page occasionally—whether it’s to stay compliant, clarify a detail, or fix a typo that’s been haunting us. When that happens, we’ll refresh the “last updated” date so you’re never left in the dark (unless you like shopping in mystery).

 

📩  questions?

We’re humans over here. If you’re unsure about something, please email us:

 

 

📮 [email protected] – General questions, collaborations, or if you’re not sure where to start.

 

📦 [email protected] – Questions about your order, shipping, tracking, or returns (if eligible).

 

🧰 [email protected] – Technical issues or anything that’s not going smoothly enough for you.


Home base: Plano, TX  USA

 

Creative orbit: limitless.